DEFRANKS FLIES - BEWARE

This guy's name is Mark DeFrank and operates DeFranks Flies and Guide Service out of Uniontown PA.  He's been ripping people off online and on ebay.  Takes your money and doesn't send the goods.  Complaints about him on ebay and his one Face Book page (he has 2).  Just giving you all a heads up to steer clear of this guy. 

he never replies.  complaints on his Face Book page state customers have been waiting months for their items.  They never arrive and he ignores emails and voice mails which makes me suspect of the recent positive feedback he received.

His Web site seems idle too. What a shame.
Defrank's Flies & Guide Service • 702 Duck Hollow Road Ext. • Uniontown, Pennsylvania 15401 • 724-317-8582 • mark@defranksflies.com

Some people have big ambitions until they get an rush of online order and get over whelmed . has anyone lost money ?  

Dispute the charge and leave negative comments.
 
Also add him as a friend on Facebook and put him on blast. Looks like he was active liking posts back on the 4th of this month for his Bday.

How long have you been waiting for the goods? Ebay if pretty good about protecting the buyer.  Dispute the charge and they will deal with it and resolve this for you.  I order some flies from him through ebay over the summer and they arrived in a week or two.

JTF... you might be on to something there.... "Catch a Snagger" could be another season as well!

Me too............  Correct me if I'm wrong, no money exchanges hands until the item purchased, has shipped.

I agree the seller gets an email telling them payment has been received and its OK to ship. When you print a shipping label Thur EBay they notify the buyer their item has been shipped. Normally there is a tracking number assigned that tells the buyer who the carrier is,USPS,ups or fees, when you check the tracking number it tells you who and when the package was picked up from the seller. I've watched some of my stuff take the longest way possible to get to me. Having said all this I can't see why your money has not been refunded.
 

Correct fellas, the "seller" get's a notification regarding the payment but, neither EBay, Amazon, PayPal or any of the other bonifide sights take money directly from your "banking account"  until shipping confirmation is made by the seller.   Last I knew, there is a statement posted on the sight regarding this issue. 
 
When you purchase an item, a verification of funds is required from your bank who in turns puts the amount due on reserve.   Different banks have a different policy regarding the time the funds will be reserved and you may even see the charge appear on your bank statement even though you may have not received or, even cancelled, a purchase.  However, the amount appearing on your statement should be noted in such a manner letting you know the money is only reserved and not withdrawn.  This is a safety valve whereby you may contact your bank/credit card and cancel a transaction should you be unhappy as in this case of the flies. 
 
Any electronic commerce operations would be crazy not to offer assistance and investigate complaints regarding bogus sales of any kind.  
 
For those selling and buying from an account maintained by the electronic commerce operation I would certainly think you would know how your money is being handled.  Last I knew, they operate in the same manner as a bank or credit card.
 
So you see, no exchange of money occurs until after the seller verifies the item having been shipped.  
 
I recently fired off a nasty gram to Amazon regarding an order I placed then immediately canceled (less than ten minutes passed).  When I received my banking statement there was the amount for the canceled items.  Amazon was kind enough to explain to me just what I explained to you.  
 
My problem, stemmed from my bank not showing the money in reserve, being returned to my account, because Amazon did not notify the bank of the cancellation.  Apparently Amazon, figured the "reserve time limit" would just expire.
 
Once again, not trying to argue, just explaining I am right.
 
 

100 percent crook I'm out like 25 bucks ordered last May tried numerous to email and leave voicemails never answered but m account was billed

I also am out 229 dollars as he took my money in Sept and I have not received anything. Left messages, sent email (half dozen of each). Had my bank go after return of funds ... will let all know how this works out. 

 I have bought from him a few times in the last year or so.....never had a problem ? Items are reasonable priced and always shipped quick. Its been a few months since I bought flies from him, maybe something changed ?
 
 If you use E-bay and/or Paypal, you are covered. Getting your money back is a breeze if you don't receive your items. You file a complaint, the seller has the right to dispute your complaint, but typically a no response and lack of evidence showing the items shipped is enough to get your $$ back quick.
 
 I don't really see anything alarming on his feedback ? Some good, some bad, but nothing that would prevent me from ordering more from him. He has nice stuff. Some hand made items just take a while to get.

My bank was unable to recoup the $229 from Mark. I have reached out to a former guide of his to see whats up and heard that i am not alone. am pursuing legal action now.

1 (866) 540-3229