businesses too big for their britches?

for the past several months i've found businesses i have delt with in the past have less concren for us little guys.
i was interested in some rod and reel info from The Fly Shop in california, they never called me back. (ended, lost sale)

i ordered tying material from cabel. one item was on backorder, it took 4 months when they sent me an e-mail telling me they cancelled the ordered item. this caused my total order to be less than $100.00 but still more than $90. which now cost me shipping. not only that, the item is still available in their newest catalog that i just recv. after they cancelled my order that they said wasn't available!!

i heard good things about Allen Fly fishing. i wanted hooks i couldn't find elsewhere and their prices weren't bad. when i rcvd. my #14 hooks i found the 1X long hooks had the gap of #16's. the other #14 hooks were correct. i sent a msge to them and Justin sent me an e-mail that he would look into it. that's been since oct. 31rst. still no word! i am looking into getting a 7/8 reel. again i heard good things about their fly reels. too bad but i won't be interested in them. thay lost a cust. forever.
this is to let the newbies tying, to make sure the hooks, when ordered, are what they are suppose to be.

i thought the economy was down and people were conscious of buying. it looks to me that some of these companies aren't too concerned of cust. satisfaction or at least an answer to a question!!

Hello from Mercer County, I go to Neshannock Creek Fly Shop in Volant, quite a distance from Clarion but I am sure you have local fly shops. Great people, great help and great stories. Most of those shops can order from just about anyone. I have never had problems, in fact lots of help by phone and online when I do order that way; Orvis, Feather-Craft, Griffin Enterprises, LLBeans, Janns Netcraft amd I am sure others can testify to their favorites.
Still feel best going into local fly shops though, good luck, Bob

Start your own business.

ORIGINAL: Eriefisherman69

Or have one handed to you by Daddy

That would be nice wouldn't it.

i bought from hook and hackle one time, had the item less than 48 hours later, pretty good service. Also emailed the guys about something and they replied right away.  Although I wish there site was a little easier to navigate and had more info on the stuff you are buying, but other than that reel nice guys.

And for Allen fly fishing, the one man was alot more helpful than the other when ordering a reel. Had a few questions and he answered them right away in great detail. Asked the other guy a few questions later and he wasnt as helpful, didn't seem as out going as the first.

Guys, you might want to try FishUSA.com. If they don't have it, they can generally get it for you quickly through special order. In addition, if you qualify for free shipping and the order is partially backordered, they will not charge you freight on the order.

Eric

well, somehow through the internet web justin finally sent me an e-mail and explained to me the confusion, while he was out of town, of why i never rcvd a reply from the others. he sounds like a cool dude and is very interested in the alan fly fishing business.
better late than never.

kjh, i'm not talking about purses where as someone puts a famous companies name on a product that has nothing made or endorsed by such company.
 
i'm sure some companies do just that, 'Its an Importer that orders off the internet from china/korea
 
other companies will have overseas manufactures build products under their guide lines. i wouldn't call these knock offs. just like orvis, llbean etc.
 
 

ORIGINAL: DryflyTU

Guys, you might want to try FishUSA.com. If they don't have it, they can generally get it for you quickly through special order. In addition, if you qualify for free shipping and the order is partially backordered, they will not charge you freight on the order.

Eric

Eric,

I have tried to find items on fishusa dozens of times and they did not have them.  Your company's shipping and handling is amazing, but the selection, especially for fly fishing, is not the greatest.  Furthermore, what you do have, is relatively expensive compared to other places.  I'm not stirring the pot here, just speaking truth, as I would buy from fishusa A LOT more if it weren't for the expense difference.  I sincerely hope this does not get deleted, as it is a customer review and I know I'm not alone on this one... maybe it will get some sparks flying as to some changes that could result in a lot more future purchasing from many anglers. 

your center pin section seriously rocks though!  Bought 2 sheffields off of you and never had a problem with them.  Floats and other terminal tackle was either not there or again, expensive.