2012/12/07 22:16:27
Clint S
Well after sending my waders out for warranty and not hearing back  for 2 weeks I e mailed  on Wednesday and it seems my waders were misplaced.  Got an E mail back Thursday,  they found them and were going to replace, but said they were out of stock in my size until February and I could upgrade at my cost or wait.   After an E mail back today asking  for the upgrade for free they agreed,  I was happy.    Get home today and a pair of waders were waiting for me,   but  the same ones I sent in.  Checked my e mail and it seems they had found 1 last pair in my size  a few days ago  and sent them out,  so my upgrade was out.
 I do get a new warranty from today so I will put them through the paces next salmon season and see how they last.   I am glad I bought the cheap Neos as I would have been down for a bit and they are warmer.
 
Posting this to say Ashley at Frogg Toggs helped out, was prompt in e mails and got me  the upgrade even though I did not get it.   Good customer service from them.
2012/12/15 19:15:14
pistolpete76
Clint, for the price, I'm very pleased with my Toggs. Wasn't in a position for Simms or anything. Sorry to hear you had some issues. I try to carry my bootfoot neos in the truck just in case .My buddy laughs at all the stuff I bring but time on the water is limited so I like having a backup plan. A wardrobe malfuntion or dip in the water is never out of the question when I'm around.
2012/12/15 19:30:01
Clint S
Pete for the price they cant be beat.  I bought a pair of cheap stocking foot neos to tide me over when I waited.    I kind of wish I would have went with boot foots though  for the winter.  Seeing I only have 1 set of Wading boots   for $45 Wal mart has Hodgeman boot foots and I may pick up a pair that way I have a spare set for a guest if I need.

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