HT I am not a big owner of Okuma equipment but did purchase two trolling combinations using the Magda 20 DLX line counter level wind reels and two trolling combination Magda 30 DLXT line counter level winds. The 20s are rigged for planner boarding and the 30s are rigged with lead core. The cost of the rigs was my sole reason for their purchase as I didn't want to invest a lot of money for trolling equipment of which I would seldom use.
Well one day I was playing with the outfits, trying to look like I knew what I was doing when I made a friction adjustment by turning the bearing cap on one of the thirties but, it wasn't until I placed the rig back in the rod holder that I watched the bearing cap sink out of sight into the depths of the lake I was fishing. Well tah didn't ruin the day because the reel would continue to operate without problem which didn't matter in the long run because i wasn't catching any stupid fish anyway.
OK so long story short, I got home and dug out the parts diagram where I found the part numbers and learned I lost the washer too, so I sent Okuma an email with part numbers, cause I was ordering a spare, asking for a price and expected shipping date. Minutes later I received a return asking for my full name and address. Again minutes, after submitting the information I received yet another email thanking me for buying Okuma products and my parts would be on their way. No charge and shipping was free.
I can't complain about the quality of the equipment purchased, but then again I have not used the rods and reels long enough, to form an opinion in that field, but I think my experience can speak for the quality of service.
FYI, I purchased all the equipment from FishUSA.