JBI Company Excellent Customer Service

JBI Company Excellent Customer Service

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JBI Company Excellent Customer Service - 11/19/2008 7:34:19 PM

Buschpounder101

Posts: 7
Joined: 11/19/2008
Status: offline

I just started fishing for steelhead this year. Ive only been out a couple of times but was lucky enough to land a steelhead both times. Anyway, I knew nothing about steelhead fishing and didn't know anyone that did either. I did find this website and read alot here before I went and tried it. I found fishusa through this website and ordered some gear and one of the items was a JBI Ultramax noodle rod. Last week, I was on lower Elk and a steelhead broke the rod in half. I wasn't sure if I should have been mad or happy. Last Thursday, I mailed the rod back to JBI with a note. I just mailed back the broken half to fix or replace. Today, six days later, I received a complete new rod with no questions asked and free of charge. I thought that was great customer service that should be reported. By the way, this is a great website, I find myself on it quite often lately.

Post #: 1

RE: JBI Company Excellent Customer Service - 11/19/2008 7:38:07 PM

Posts: 525
Joined: 11/21/2005
Status: offline

awesome! most good companies are the same.

Now it sounds like you just need to start drinking good beer...:)

(in reply to Buschpounder101)

Post #: 2

RE: JBI Company Excellent Customer Service - 11/19/2008 9:21:22 PM

steelheadman28

Posts: 398
Joined: 9/10/2006
Status: offline

Did you pay for the shipping. Just kidding thats cool that they do that. I had a similar experience but with FishUSA this week. I ordered a product monday at around 3:00 or 3:30. My mailman came around 3:00 or 3:30 and my product was in the mail. 24 hour shipping and only had to pay like $6. Thats quality service right there!

_____________________________

...of all the liars among mankind, the fisherman is the most trustworthy.
Anthony

(in reply to TB)

Post #: 3

RE: JBI Company Excellent Customer Service - 11/20/2008 7:24:05 AM

Stillhead