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Customer service with Loomis

 
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Customer service with Loomis - 10/29/2008 1:48:21 PM   
rippinlip


Posts: 466
Joined: 9/18/2002
Status: offline 		Broke my Loomis GL3 in two places. Called their 1-800 number and was given two options. #1.....send rod back with $26.00 for shipping with explanation. #2.....Expedition Service...Give credit-card nuber over phone and $50.00,they ship a new rod out right away, no explanation needed, and you put the old rod in the tube, apply provided shipping label, and take to Fed-Ex drop off station. I opted for #2 and am pleased with the results. I just wanted to give a heads up to their customer service which is a rare thing in this day and age. I bought the rod 9 years ago. I don't mind paying $300.00 for a rod when you have it that long AND get a replacement.

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You should have been here yesterday
Post #: 1
RE: Customer service with Loomis - 10/29/2008 6:40:24 PM   
Sage4wt


Posts: 146
Joined: 4/9/2007
From: PORTAGE
Status: online 		I broke my Orvis rod and shipped it back for only $8 and some change. Three days later I had a new rod. I definitely don't mind spending a bit more on a rod as long as it has a great warranty and can get it back to you fast.

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DAS BOOT!

(in reply to rippinlip)
Post #: 2
RE: Customer service with Loomis - 10/30/2008 12:29:38 PM   
razmatazz05


Posts: 303
Joined: 11/17/2006
Status: online 		ll bean.  lifetime warranty.  no questions asked.  i got a pair of their waders from ebay, was missing a wading belt.  contacted ll bean.  they offered to replace the entire wader set, i told them i just needed belt.  very happy with their customer service. 

cabelas.  not so much.  i bought a nice outdoor watch from them.  in two weeks, the pin broke from the frame.  they said take it to a local watch store...  i have my Visa with them, that's about the only reason i shop with them since i earn points towards gear... 

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I'd rather snag a thousand flies in trees than go to work today.

(in reply to Sage4wt)
Post #: 3
RE: Customer service with Loomis - 10/31/2008 9:33:10 AM   
rippinlip


Posts: 466
Joined: 9/18/2002
Status: offline 		Sage4wt, I've had good luck with Sage rods as well as far as customer service. I got a new Sage and was fishing in New York with egg flys and a small split-shot. Got hung up and pulled, and it sling-shotted back to the rod and I heard it hit. This usually means death to a rod. I should have known better. Sure enough, I hooked a fish and the rod snapped. First time using it. They replaced it no questions asked. Lesson learned. When you snag up, pull towards yourself straight with no bend in the rod.Does anybody know why you can have a less expensive rod forever with no breaks, and take an expensive one out, and SNAP?

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You should have been here yesterday

(in reply to Sage4wt)
Post #: 4
RE: Customer service with Loomis - 10/31/2008 9:39:10 AM   
Skip16503


Posts: 2359
Joined: 4/4/2001
From: Erie Pa
Status: online 		I print this out for every Custom Rod I build and give it to each customer  I just hope they read it


http://www.rodbuilding.org/library/rodusage.pdf

< Message edited by Skip16503 -- 10/31/2008 9:40:43 AM >

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Mile Creek Custom Rods

(in reply to rippinlip)
Post #: 5
RE: Customer service with Loomis - 10/31/2008 9:48:37 AM   
rippinlip


Posts: 466
Joined: 9/18/2002
Status: offline 		Nice read, Skip. Thanks for schoolin us.

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You should have been here yesterday

(in reply to Skip16503)
Post #: 6
RE: Customer service with Loomis - 10/31/2008 9:50:09 AM   
Skip16503


Posts: 2359
Joined: 4/4/2001
From: Erie Pa
Status: online 		I know I learned a lot the first time I read it  ...........   I just hope it keeps somebody else from ruining a day on the streams

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Mile Creek Custom Rods

(in reply to rippinlip)
Post #: 7
RE: Customer service with Loomis - 10/31/2008 10:46:08 PM   
Sage4wt


Posts: 146
Joined: 4/9/2007
From: PORTAGE
Status: online 		I never broke any of my Sage rods yet. They have proven to me that they are well worth the money. My Orvis rod is a diffenent story. Same situation as rippinlip. I have yet to get to Erie to try it out yet. I broke it my first day on the SR.

_____________________________

DAS BOOT!

(in reply to Skip16503)
Post #: 8
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